Privacy policy

Who we are

This policy explains how [legal entity name] (ABN [ABN]), trading as JDL Strategies (“JDL”, “we”, “us”), handles personal information. It covers jdlstrategies.com.au, the JDL Hub (hub.jdlstrategies.com.au), the member portal, the Discovery quiz, our event and partner pages, and how we deal with you by phone, email, SMS and in person.

We follow the Australian Privacy Principles in the Privacy Act 1988 (Cth). Questions about this policy go to our privacy contact, details at the end.

What we collect

We collect only what we need to respond to you and provide our services. Depending on how you deal with us, this can include:

• Contact details: your name, email address and phone number.
• Discovery quiz answers: for example residency status, income and savings ranges, whether you are buying alone or with a partner, and your goals.
• Financial Wealth Check figures: income, expenses, savings, assets, debts, ages and retirement goals that you enter, and the result we calculate from them.
• Booking and event details: appointments you book, events you register for and tickets you buy.
• Payment details: payments are processed by our payment provider. We see the amount, date and status of a payment, not your full card number.
• Referral details: if you refer someone, their name and email; if someone refers you, the fact that they did.
• Records of our dealings with you: emails, messages, call and meeting notes, and the services you engage us for.
• Hub and portal activity: sign-ins, the tools and courses you use, and your referral activity.
• Technical information: IP address, device and browser type, pages visited, and the campaign that brought you to us (for example UTM tags and ad click identifiers).

We do not ask for government identifiers such as tax file numbers, and we do not need sensitive information (such as health information) to provide our services. Please do not send it to us.

How we collect it

Mostly from you: when you fill in a form or quiz, use the JDL Hub, book a call, register for an event, pay, or talk to us.

Sometimes from others: from a person who refers you to us, or from a partner organisation (such as an accounting or professional firm) whose event or page you registered through. When we receive your details from someone else, we tell you who we are and how we got your details the first time we contact you.

Automatically: through cookies and similar technologies when you use our websites (see “Cookies and tracking”).

You can deal with us without giving your name when you only browse our websites or ask a general question.

How we use it

• to respond to your enquiry and give you your Discovery result and Hub tools;
• to run the Financial Wealth Check and explain the result to you;
• to book and hold calls and meetings, and to run events you register for;
• to provide the services you engage us for, including your client manager and member portal;
• to run the referral programme, including recording referrals and paying rewards;
• to send you information about our services and events, where you have agreed or the law allows (see “Marketing”);
• to measure and improve our websites and advertising;
• to keep our systems secure and to meet our legal, tax and record-keeping obligations.

The information and tools we provide are general information. They do not take into account your objectives, financial situation or needs.

Marketing

We send marketing emails and SMS only where you have agreed or the law allows. Every marketing email has an unsubscribe link, and you can reply STOP to an SMS. You can also ask us at any time to stop contacting you for marketing, at info@jdlstrategies.com.au. We act on opt-outs within 5 business days.

Who we share it with

We do not sell your personal information. We share it only as needed for the purposes above:

• Service providers who run systems for us: our CRM, email and SMS, hosting, payments, analytics and advertising platforms (listed under “Overseas disclosure”).
• Lenders, mortgage brokers and other professionals, only when you decide to proceed with a step that needs them and you agree.
• The person who referred you, who sees the stage you have reached in our process (for example that you completed the Wealth Check or became a client), not your figures.
• Our advisers (accountants, auditors, lawyers) and authorities where the law requires or allows.

Overseas disclosure

Our own lead and Hub systems store data in Microsoft Azure in Australia. Some of the service providers we use store or process personal information outside Australia:

We choose providers with recognised security practices and take reasonable steps so that they handle your information consistently with the Australian Privacy Principles.

Cookies and tracking

Our websites use cookies and similar technologies: Google Tag Manager, Google Analytics and Google Ads, the Meta pixel and Microsoft Clarity. They tell us which pages are used, which campaigns bring visitors, and whether our advertising works. The JDL Hub also uses a sign-in cookie to keep you signed in.

You can block or delete cookies in your browser settings, and manage ad personalisation in your Google and Meta account settings. Blocking the Hub’s sign-in cookie stops you from signing in.

Storage, security and retention

We store personal information in the systems listed above, use named accounts to access them, and limit access to people who need it for their role.

We keep information only as long as we need it for the purposes in this policy or the law requires. The financial figures you enter in the JDL Hub are kept for up to 24 months. Records we must keep by law, such as payment and tax records, are kept for 7 years. After that we delete or de-identify the information.

Access and correction

You can ask for the personal information we hold about you, and ask us to correct it, by contacting us at info@jdlstrategies.com.au. We will confirm who you are, respond within 30 days and not charge you for making the request. If we refuse, we will tell you why in writing and how to complain.

Complaints

If you think we have not handled your personal information properly, contact us first at info@jdlstrategies.com.au. We will acknowledge your complaint within 5 business days and aim to resolve it within 30 days. If you are not satisfied, you can complain to the Office of the Australian Information Commissioner at oaic.gov.au or on 1300 363 992.

Contact us

Privacy contact, JDL Strategies

• Email: info@jdlstrategies.com.au
• Phone: 1300 723 580
• Post: [postal address]

We may update this policy. The current version is always on this page, with the date it was last updated.